Our policy is valid for a period of 30 calendar days from the date of the purchase. If you receive your order and are not satisfied for any reason you can return the product for a refund. If the period of 30 days has lapsed since the purchase, we can't, unfortunately, offer you a refund.
The following criteria must be met to qualify for a refund:
- Product is defective
- Product is not as described
- Product must be unused
- Product is not personalised
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.
We can only refund personalised items if they are damaged upon receipt or we have made an error on your customisation.
In order to return an order, you must contact us first.
Returns can be mailed to: Origin Designed Limited, 7 Oak Drive, Lionheart Enterprise Park, Alnwick, Northumberland, NE66 2EU, United Kingdom. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs unless the product is not as described or is unfit for purpose.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to firstname.lastname@example.org.
This document was last updated on 18 September 2020.